Vodacom FTTH (Fibre)

I have suffered the worst experience from Vodacom fibre to home department. The call centre is absolutely ineffective. I app**** for a relocation of my fibre since because I was moving house.

The new fibre installation was completed 20th June 2024 (Ref/service request number ***). The installers confirmed that the network box (box in the street) does not have power as a result, they could not test for connectivity.

I called the call center *** daily and even though I gave them the service number I was told to wait for 24hours each time.

Then 14 days later, after numerous request to talk to the team leader at the call center I was told the previous SR number is for for installation and a new SR number will be created. The new Reference/SR number 240702 - 222737 was created and I was still promised that all be corrected within 24-48hrs. Then an Openserve Technician was sent to the previous property (which I moved out from). The SR number was closed because the tech could not do a thing since the new property is not in the Open Serve network.

Two days later after being promised to be called back I was given a new SR number. SR 240704 - 229772, I was now told this is the correct SR number and Zinhle will schedule my activation. Today it’s the 18th of July, a full 29 days since the installation and the first SR number. I spoke to Waseem ***), he failed to help me. I spoke to Luba one of the team leader ***). He still could not help me. Everyone keeps referring to Zinhle who will attend to my matter but nothing ever happens.

No one can tell me what I should do for this to be resolved. I am definitely considering canceling other contracts I have with Vodacom, they have absolute disregard for customer satisfaction.