1 reviews | Active since Aug 2016
Day 12 of LockDown and Vodacom FiberToTheHome hasn't come to the party like all other ISPs that have increased line speeds for the duration due to most people having to work from home. I currently have a 20Mbps up and down (Synchronous) line so my issue isn't really speed related but I've reached the 750GB FUP (FairUsePolicy) limit on my "uncapped" (really) line and now for the remainder of the month (it's only the 7'th of April) I'll be throttled to only 2Mbps line speed up and down. I just spoke to two consultants at the Vodacom FTTH's contact center and they both told me they're still awaiting communication from Vodacom as to what they're going to be doing during the LockDown period to assist customers. (When will this be happening, on day 21 of 21? Vodacom, I've been rather unhappy regarding this Fiber instlation since the day it was installed (have learnt to work around most of the issues myself already thanks Vodacom FTTH's level of technical support) but thanks to South African rules and regulations (bribery and *******ion), Vodacom managed to install a closed network in the normal open public suburb I reside in and now still has me tied for the remainder of the 13 months of the 24 month contract, not that I'll be able to make use of another ISP since it's a closed network (only allowed to use Vodacom) so I'll have to move to get rid of the level of service I've received to date due to Vodacom FTTH as a *EX* loyal always Vodacom customer since 1996. (hello MTN)
Best regards,
Best regards,
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