AA
Alex A
1 reviews | Active since Mar 2009
09 Aug 2020, 17:52
Vodacom FTTH dropping for 4 days already
FTTH drops connection all the time. Phone calls (VoIP) dropped. Connections dropped. Zoom, RDP, VPN, TeamViewer, etc all drop. Still no action since first reported Thursday 6 August. Cannot reach them as the message just says they are having problems and then returns to main menu. So cannot contact them other than by mail.
MAC 844765A6BFD3 Sales Order SO*** Solution ID ***
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Vodacom's replyOfficial
10 Aug 2020, 08:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Aug 2020, 08:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team