TE
Trevor E
1 reviews | Active since Dec 2019
02 Dec 2019, 10:58
Vodacom FTTH disgusting
After waiting patiently for FTTH at last all was installed. Joined Vodacom as I have been a mobile client since 1992. Installation of the fibre was quick and pain free HOWEVER after having landline number ported from Telkom everything has gone downhill since then. After logging required SR and calling back every day for status still nothing and nobody has contacted me and NO internet or voice. On an escalation request each call center agent say that the "supervisor" will call back, yeah right. Looking on the site I can see the SRs that are all still "open" but no action is being taken. Oh how I wish I was not so loyal and went with ANY other SP, I am sure I would have been treated more humanely. Will not be recommending Vodacom to any of the neighborhood.
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Vodacom's replyOfficial
02 Dec 2019, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Dec 2019, 09:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2019, 09:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,