DP
Danie P

1 reviews | Active since Oct 2017

27 Feb 2019, 18:25

Vodacom FTTH - daily curfew - seems to be

We have waited for nearly a year to have fibre rolled out to our estate. On Monday 25 February 2019, my fibre connection went live and all was happy. I already given notice to my existing wireless ISP and was disconnected by this ISP on Monday aswell. On Tuesday at about 14:00 my fibre connection dropped and the internet light on the nokia router flashes. I called and got a SR 190 ********** 46. Sometime during the early hours of the morning the connection came back again. Today, Wednesday 27 February 2019 at about 14:00, the connection dropped again. Another SR 190 ********** 32 later, and i am again without my internet connection. What is going on? On the previous SR number, there are no fault resolutions or comments, just confirmation from me that it is working after i received a call from vodacom this morning. Highly frustrated at the moment.

0
Replies (2)
Vodacom
Vodacom's reply28 Feb 2019, 08:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team  
Vodacom
Vodacom's reply28 Feb 2019, 10:16
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, please continue to monitor the connection and should you require any additional assistance regarding this matter in the future, kindly contact our Fibre Team on *** [free from Vodacom numbers].

Regards
Vodacom Consumer Website Team