1 reviews | Active since Sept 2010
Vodacom FTTH
Good day, I have trying to get Vodacom to connect the FTTH for over 2 weks now, and they insist that the fibre is not Live in the complex I live in. Yet when you go on the Vumatel site you can order the fibre and it's showing the network is Live.
My neighbour in the same complex as me signed up for the same package and his installation will be done by end of this month but Vodacom cannot help me in anyway to sort out this issue.
Everytime I fone Vodacom FTTH it's the same excuse, it is escalated, this has been going on for over 2 weeks now and I am fed-up. If they cannot resolve this issue by end of this week, please come and remove your device from my home and I will go with another service provider that is really willing to help.
He just also merely stated that they will get back to me by end of business day, my SR number was in the mail sent to Vodacom, he could have followed up on the issues that has not been resolved before phoning me and giving a pathetic excuse.
All he done was read back my message on Hellopeter to me and that was it...no help what so ever!!...really wasted a call for what????
Every time I phone Vodacom the call is logged, so he could have got all this information and could have at least have some decent positive feedback.
Please , the next person to call me better have good news.
He just also merely stated that they will get back to me by end of business day, my SR number was in the mail sent to Vodacom, he could have followed up on the issues that has not been resolved before phoning me and giving a pathetic excuse.
All he done was read back my message on Hellopeter to me and that was it...no help what so ever!!...really wasted a call for what????
Every time I phone Vodacom the call is logged, so he could have got all this information and could have at least have some decent positive feedback.
Please , the next person to call me better have good news.