<p>Ive been trying to get my FTTH installation at Summerfield Estate to happen for almost a month. The installation crews always have excuses with arriving on time to do the job. The scheduled time to install the service was postponed 3 times because of lack of time keeping on their part. Worse part i have to sit at home waiting for them to show up and i get no calls advising me of delays. I have other things to attend to rather than waiting around for them. On the fourth attempt they arrived on time, however they failed to connect me to the network. They promised to call the next business day to give me feedback, however 4 days later i had to call again to find out what is going. Also the installation crew left all their rubish in my yard and didnt clean up after themselves.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client.
We would like to apologise for the delay in this regard.
The matter was escalated to the FTTH Team in order to provide feedback urgently.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client.
We would like to apologise for the delay in this regard.
The matter was escalated to the FTTH Team in order to provide feedback urgently.
Kind regards
Vodacom Consumer Website Team
Best regards,
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