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Alan E
1 reviews | Active since Jul 2020
02 Dec 2020, 17:03
Vodacom FTTH
I had my fibre installed on the 19th November 2020 and have phoned twice a day to get it activated not one person has had the decency to phone me back and i still dont have internet. Vodacom must rather not a service they cannot provide they are useless
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Dec 2020, 17:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 17:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alan E's updateReviewer Update
03 Dec 2020, 16:30Wonderful service Vodacom a day later still no call or email, what can i say promises promises promises and no action
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Alan E's update03 Dec 2020, 16:30
Reviewer Update
Wonderful service Vodacom a day later still no call or email, what can i say promises promises promises and no action
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Alan E's updateReviewer Update
09 Dec 2020, 12:33Dear Vodacom, first of all I had to call and cancel my order as my service worked for exactly 24 hours and nobody could tell me why it had stopped working so I decided to cancel my order so I could approach another service provider. I am now told it will take between 7 and 14 days for the cancellation so I am stuck between Vumatel (installer) and Vodacom (ISP) unable to place an order with someone else. Surely someone in Vodacom's management should contact unhappy customers but it seems like they are to BIG to care about the little man on the street.
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Alan E's update09 Dec 2020, 12:33
Reviewer Update
Dear Vodacom, first of all I had to call and cancel my order as my service worked for exactly 24 hours and nobody could tell me why it had stopped working so I decided to cancel my order so I could approach another service provider. I am now told it will take between 7 and 14 days for the cancellation so I am stuck between Vumatel (installer) and Vodacom (ISP) unable to place an order with someone else. Surely someone in Vodacom's management should contact unhappy customers but it seems like they are to BIG to care about the little man on the street.