Vodacom FTTH

Item: Vodacom
Rating: 1
Author: Warren T

I app**** to have my Vodacom Fibre moved from my old address to my new address 2 months ago. I app**** on the 14th of Septmeber 2020. After numerous phone calls and emails, I still cannot get any idea as to when my fibre service will be moved as a single pane relocation to my new address. In desperation, I contacted a new ISP who has now done the installation. I requested a cancellation from Vodacom as they obviously cannot give me service. The cancellation fee is R9,000!! This is ludicrous as they cannot give me fibre service or are not capable of responding to all my calls and Emails. I have a reference number SR***. Service from Vodacom FTTH is shocking

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Nov 2020, 07:55

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Nov 2020, 07:55

Official

Warren T's updateReviewer Update

16 Nov 2020, 14:26

Dear Vodacom,

Thanks for your prompt response to my complaint. No consultant has made contact with me as yet. It makes me think that you really are not serious about resolving my issue.

Still not happy with Vodacom FTTH!!!!

Warren T's update16 Nov 2020, 14:26

Reviewer Update