1 reviews | Active since Dec 2010

26 Apr 2017, 21:13

Vodacom FTTB ****?

<p>Vodacom business advertises FTTB. (They work with DFA). I went on the site and ask to be called back. Mr X or Ms Y call me from a call centre and ask "How can we help". I reply "Please can I have FTTB?". They reply... "Hmm.... will have to call you back" ... BUT NEVER DO!</p> <p> </p> <p>Repeat the cyle x3. Still no call back.</p> <p>Went to a shop, gave my details, NO CALL BACK.</p> <p>Vodacom FTTB = **** product not really available. So VOIP for business must be too.</p> <p>Vodacom business is what then?</p>

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Replies (2)
Vodacom
Vodacom's reply27 Apr 2017, 08:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Apr 2017, 08:43
Official

Good Day

We've requested our business department to call you.

Kind Regards

DL