NM
Nico M
1 reviews | Active since Jan 2019
19 Nov 2019, 20:43
Vodacom FTH Superfast Network - Not, more like dial-up
Poor service!
Download speeds as low as 0.36Mbps on a 40Mbps connection.
Customer care is a joke, the call centre runs through a number of stupid reboots and uploads then escalate it to technical, technical sends a request to perform a specific test and when you want to reply as requested the mail server kicks your message back as the service request has been closed? Call customer care again and get advised to remove the service request number from the subject line. This time round the Vodacom server rejects the mail as it does not conform to their rule?
How do you get this company to deliver the service they charge for?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Nov 2019, 09:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nico M's updateReviewer Update
20 Nov 2019, 18:12More empty promises from Vodacom.
NM
Nico M's update20 Nov 2019, 18:12
Reviewer Update
More empty promises from Vodacom.
NM
Nico M's updateReviewer Update
20 Nov 2019, 20:40Emails sent asking for the same thing over and over. The call centre acknowledges that the area is experiencing slow speeds due to Vodacom issues for the past three weeks yet you ask me to do continuously perforM the stupid LAN test over and over? ****** off fix your ****
NM
Nico M's update20 Nov 2019, 20:40
Reviewer Update
Emails sent asking for the same thing over and over. The call centre acknowledges that the area is experiencing slow speeds due to Vodacom issues for the past three weeks yet you ask me to do continuously perforM the stupid LAN test over and over? ****** off fix your ****
NM
Nico M's updateReviewer Update
20 Nov 2019, 20:54So someone from Vodacom called, asked what my issue is, I explained it is a fiber to home issue I was asked to hold on for a call transfer 10 minutes later the call is dropped from Vodacom's end....
NM
Nico M's update20 Nov 2019, 20:54
Reviewer Update
So someone from Vodacom called, asked what my issue is, I explained it is a fiber to home issue I was asked to hold on for a call transfer 10 minutes later the call is dropped from Vodacom's end....