NM
Nico M
1 reviews | Active since Jan 2019
14 Jan 2019, 13:54
Vodacom FTH
Vodacom Fibre to home.
Placed an order for FTH more than three weeks ago. Order is still with the vetting department and no one form fibre sales department can advise why it does jot move forward. Spoke to the sales manager numerous times and everytime i got told that a mail is being sent to escalate the issue and that she would call me back. The call back never happens and as things stand the order is still stuck with vetting? No explanation or response on when it will be resolved.
If this is the level of service you get during the sales process I shudder to think what I can expect after they have taken my money...
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Replies (3)
Vodacom's replyOfficial
14 Jan 2019, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2019, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nico M's updateReviewer Update
18 Jan 2019, 16:54Order has been processed since posting on this platform.
Kudos to the installtion department who sorted the installtion within 2 days from order.
NM
Nico M's update18 Jan 2019, 16:54
Reviewer Update
Order has been processed since posting on this platform.
Kudos to the installtion department who sorted the installtion within 2 days from order.
Vodacom's replyOfficial
18 Jan 2019, 18:34Dear Nico,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply18 Jan 2019, 18:34
Official
Dear Nico,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)