LK
Liaan K

1 reviews | Active since Aug 2015

30 Mar 2021, 09:11

Vodacom (ft. *****)

********** I have requested on numerous occasions now that my Vodacom contracts are to be terminated. Initially I requested early cancellation of my contract as the full term was not served. I was told that I should wait as the full term would be served in 2 months time, then resend the request for cancellation. Not keen for the fight I waited and submitted all documentation when the full term was served. No response. Email upon email, no response. Cancel my contract! It is an absolute disgrace to read all the reviews regarding this on HelloPeter. How can a business be allowed to do this, and get away with it? It means that not even you (Vodacom) care about what people say about you. You think it is okay to ***** people’s money? Don’t even reply to me with our general “Dear client, thank you for making us aware of your complaint“ ****, you are aware.. just cancel my contract! Sick of this.

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2021, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team