Vodacom FRUSTRATIONS AGAIN

Actually for this specific interaction there should be a negative numeral. At 14:53 today I called into Vodacom to do 2 upgrades. The first upgrade is for my home internet. In November 2024 I received a promotional call to increase my Wi-Fi to open ended 30 up and down but with fair usage at 600GB. Suddenly the last two month suddenly we get cut off at 600gig, not throttled but cut and I have been having to buy an additional 200GB. ( PS. That is not the problem) I called in and spoke with an extremely helpful agent, Nokukhanya. I explained my situation and she explained to me that my contract can only be upgraded end of August. I explained that, that would be too long so she looked at my full profile. One of my other contracts is due for an upgrade. It is my ****le which I use for when I travel. To cut a very long story short she suggested that I cancel my Wi-Fi contract and pay the R1576.15 "cancellation Fee" and then gave me a very good deal on upgrading my ****le to WIFI at 1 TB. I told her that I accept that and thanked her for being a great consultant. Unfortunately she could not assist with that and I had to call 135 customer service and they will assist. This is where my problem started. No matter what I did I kept getting the chatbot TOBI whom could not help. I spent almost an hr just to get through to an agent. Eventually I got through to Sizwe at 16:02 who too was unable to assist me and put me through to Mighty at 16:15. Mighty did not sound too enthusiastic to assist at all. I explained to Mighty that I have a credit of over R5000 so please could they take the R1576.15 from my credit. Immediately he said NO and rather asked why do I have such a large credit. I have no idea what this has to do with it. Then he told me that he was unable to take the R1576.15 from my credit. I asked why as I receive one statement with one account number on it and he was adamant. I told him not to worry and that I would rather do a complaint on hello peter as I would get proper assistance from somebody that actually wants to assist me. Please a senior enough person call me to assist me as I have a second query unrelated and I just simply cannot get through to the right department on 135. I keep getting blocked by the chatbot that cannot answer my question and no matter what I do I cannot get through to an agent on 135. It is now 17:18 and this process started at 14:53 and i just cannot anymore.