Vodacom - Frustration with their Inability to resolve Long Outstanding Problem

<p>I have had an issue which has been outstading since September last year and is still not resolved after 10 months. A 2 gig "top up " data account was loaded incorrectly and i hav been charged in excess of 3 thousand rands a month, dispite logging numerous requests (which no one even has the decency to phone me back on) and hours of follow up calls to Vodacom. I have spoken to every department from Customer Care; Subscriber Collections; Collections; Data department (which I beleive is now solutions department ); Cancellations departement; Accounts department and still have gotten no further to getting the issue resolved. When I asked to whom I can escalate this to I was told "Customer Care and thank you for phoning Vodacom". Frustration levels out of 10 are now at a twenty! My phone has been cut off on numerous occasions and I have been paying what I should be paying yet Collections department "Will Not" listen to reason. I have told my problem numerous times to an untold amount of call centre agents, even Vodacom Cresta have phoned on my behalf to try and help. Vodacom's after sale service is shocking. </p>