Vodacom - Frustration to you

<p> </p> <p> </p> <p> </p> <p>By far the worst experience i have ever had with any form of institution.</p> <p> </p> <p>I attempted to take a cell-phone contract with this instruction at the end of October 2016 using the internet direct channel. The on-boarding process was a nightmare, after completing the application numerous times on the net, i eventual got a call, 3 days later. </p> <p> </p> <p>The item was then delivered, however the delivery was incomplete. Attempting to contact the call centre, being pushed from pillar to post, i eventually spoke to a consultant who acknowledged the missing component and confirmed the replacement will be delivered in few days, weeks past, i contacted the call centre again, spoke to a Brandon (Manager), he gave his word that the missing component will be delivered with a few days and he would see to it personally, weeks past again, yet nothing.</p> <p> </p> <p>Having reached my pinnacle point of frustration, i embarked on the 'journey' to cancelling the contract, which involved lengthy hours on the phone and again being passed to all pillars, eventually spoke to Sheldon (manager) who wanted send the missing component, however i was not going to entertain his retention effort and insisted for the cancellation, he then handed the phone to his sub-ordinate and instructed the cancellation. Having got that right, or so i thought, they confirmed that the courier will come to fetch device.</p> <p> </p> <p>Its been over 2 weeks yet no one has picked up the device. Phoning into the call centre again today, i am told that the contact is not cancelled.....</p> <p> </p> <p> </p>