1 reviews | Active since Mar 2018
Vodacom = Frustration and unauthorized debit orders.
EC-1J9O-2UVONY Re: Hello Peter complaint - I ********** This is my reference number from Vodacom over a year ago when they promised to sort out my issue which to this day has been forgotten about by them. I cancelled my contract with Vodacom over two years ago, changed my provider but yet Vodacom carried on debiting me. eventually this stopped after many phone calls and emails. the process was then started to refund the money owed to me from vodacom which i must add was the worst experiance ever, with the legal department, again many emails and phone calls but again no joy! Now its been nearly a year without any communication from the cancellation department as promised by the legal team. I dont know what else to do as when you call in they pass you around on the phone for hours. Now I have lost over 9k, Working with vodacom is the most frustrating thing you can imagine. many promises made by the legal team but no payment ever made.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
