JM
John M

1 reviews | Active since Mar 2018

07 Jun 2019, 13:44

Vodacom = Frustration and unauthorized debit orders.

EC-1J9O-2UVONY Re: Hello Peter complaint - I ********** This is my reference number from Vodacom over a year ago when they promised to sort out my issue which to this day has been forgotten about by them. I cancelled my contract with Vodacom over two years ago, changed my provider but yet Vodacom carried on debiting me. eventually this stopped after many phone calls and emails. the process was then started to refund the money owed to me from vodacom which i must add was the worst experiance ever, with the legal department, again many emails and phone calls but again no joy! Now its been nearly a year without any communication from the cancellation department as promised by the legal team. I dont know what else to do as when you call in they pass you around on the phone for hours. Now I have lost over 9k, Working with vodacom is the most frustrating thing you can imagine. many promises made by the legal team but no payment ever made.

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Replies (2)
Vodacom
Vodacom's reply07 Jun 2019, 14:42
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Jun 2019, 15:25
Official
Dear John, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team