Vodacom frustration

At the end of Feb2022 I requested my fibre line to be moved as I was relocating 1st April. On the 1st of April I contacted Vodacom to find out why the line had not been moved and no technician had phoned to set up an appointment to install my fibre line at the new house only to be told that the service request was fulfilled and my fibre was installed which clearly was not as there is no box or set up in the new location. I was then told that a mail would be sebt for feedback. Fastforward now 20 days latet after speaking to countless people sending mails to these people I still am no closer to having my fibre set up which is costing me on data and lost work time not to mention my frustration. I was also billed for the service and have been paying for no service. After thrown from one person to the next and each person having a different reason I was told that they had submitted my precious address as the new address and new addresses at the old address and that is why they cancelled the service request as they believed this was fulfilled. I am now at a level of complete frustration and need this sorted out immediately or if this cant be fulfilled to then cancel my service and refund me for the month that I have paid and had no use of the service