Vodacom FRUSTRATION

I need a portal where I can upload the documentation to proof that I do not owe Vodacom anything. My credit rating has fallen in July due to Vodacom listing me as a non payer. Since when is any person supposed to pay for a service not rendered and when there is proof that no money is due to such a company. It appears that we have reached a position of deadlock and that, therefore, I am left with no alternative but to take my complaint to (Ombudsman Services: Communications /Cisas). I would afford you one final opportunity to reconsider your position and confirm to me within the next 14 days that you will clear my name on all portals where you have listed me and send me a letter of apology for all inconvenience and frustration caused due to your incorrect statements or alternatively send me a letter of deadlock. If I do not hear from you within this timeframe I will refer this dispute to (Ombudsman Services: Communications /Cisas) with no further reference to you.