JS
Jp S

1 reviews | Active since Sept 2018

05 Sept 2018, 22:00

Vodacom Frustration

I have been billed for "Entertainment services" for months without any authorisation from myself.I request a refund immediately.Thanks to your agents for alerting me to this theft by something called "androgames"

0
Replies (3)
Vodacom
Vodacom's reply06 Sept 2018, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Sept 2018, 08:11
Official

Good day

Please note that we have tried making contact with you on numerous occasions but to no avail.

If however, you do still require assistance and intervention you may respond via email.

Regards
Consumer Website Team

Best regards,

JS
Jp S's update10 Sept 2018, 08:59
Reviewer Update
I have e-mailed you,although you already have information on the complaint.