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Elaine T

1 reviews | Active since Jun 2017

16 Aug 2018, 17:34

VODACOM FRUSTRATION

I am a very unhappy person with Vodacom at the moment. I did my upgrade last month, and only to get an invoice for almost triple the amount this month. No one explained that if you get several sms's to say you are due for an upgrade that your previous device is settled. Now I still have to pay my old device plus new devices for the next 2 months. Do they think money grows on trees in this country. Why do companies not make sure when you go for an upgrade to give you all the facts to make sure you are able to pay the account. This is why 90% of South African people do not have extra money and cannot cope with bills coming the end of the month. Because this is what companies do to you.

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2018, 17:52
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,