Vodacom frustration

It seems this problem is just continuing, no real commitment from Vodacom. I send them an email on the 9th, and 19th of March about funds that are debited to my account for Vodafone live, ref 003s~SCR4, the say a consultant will contact me within 24 hours. Until know no one contacted me, it seems they are out to frustrate their clients. The last time the consultant also suggest that if I feel i get quicker response I must do it via hellopeter.com.