NG
Neil G

1 reviews | Active since Dec 2016

11 Jul 2017, 13:56

Vodacom Frustration :(

<p>I have been trying for months now to activate airtime transfer on my vodacom number. I tried to transfer airtime from the vodacom app but it says the service is not active and i must call customer care on 082111. This is the most frustrating number ever to dial. I can never get to a consultant and I can never get to an option to activate airtime transfer. The frustration is unbearable. Im almost suicidal. Finally a friend made an excellent suggestion. Leave Vodacom ASAP. Unfortunately this is the only platform i can contact vodacom. no other way to speak to someone from vodacom. Please call me so that I can cancel my contract and move to a service provider where I can actually talk to people and not automated messages???!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2017, 14:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team