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1 reviews | Active since Aug 2016

31 Oct 2019, 22:14

VODACOM FRUSTRATES CUSTOMER FOR 8 MONTHS

Vodacom have overtaken Telkom as probably the worst company for customer service . i lodged a complaint with them for a network related matter in february 2019 but to date , 30 october 2019, the matter has not been resolved. The customer care team contacts the technical team , escalated the matter umpteen times , but still no resolution to the problem. Approx 2 months ago i was informed that the replacement spares had arrived and that a subcontractor contracted to Vodacom called Rhino was going to install the necessary equipment. Only querying with Vodacom for the non arrival, they have informed me that no spares are available. Vodacom do not care about the lies they speak and only attempt to frustrate their customers more. As a consequence they will lose business from all our family members .Cassim M.

0
Replies (4)
Vodacom
Vodacom's reply01 Nov 2019, 07:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update01 Nov 2019, 11:14
Reviewer Update
awaiting your call and resolution of the matter. We really hope the call will not take as long .
's update20 Nov 2019, 13:35
Reviewer Update
received a call from a Vodacom hello peter consultant who assured me of feedback the same afternoon. almost 3 weeks gone by and complete silence. i wasn't optimistic of receiving any feedback..not surprised. service is pathetic as confirmed by many others on the hello peter chat.
's update02 Dec 2019, 12:16
Reviewer Update
STILL WAITING