Vodacom fruduelent contract

Good day On the 1st of December a debit order went off on my bank account with the amount R1473.24 VODACOM

They used an email that doesn't belong to me , but contains my middle name and surname

At the store they confirmed that I had opened up an account with them in Septemeber the 26th at 9:55 and gave me the Vodacom number associated with the account

They advised that the contract was was made online and over the phone , I requested the voice recording but requested that I open up a case

I have gone to the police station but they advised me to get the contract and all the details that was used to get the contract before opening up a case number . I Went back to the store and they still requested I need affairdevet and that they cannot give me all the details of my contract.

I asked them for the copy of my contract and what information they have regarding my 3 months bank statement and proof of address and ID and they told me that those are not required when opening up a contract online or over the phone which I found ridiculous