1 reviews | Active since Nov 2016
VODACOM FRUAD
<p>I have had once again been messed around by Vodacom. Once again my cell phone number has been blocked. When i called in they tell me it is blocked because i have my bill is over R3000.00. when i tel them this is impossible they tell me the cost were incurred by two aditional numbers that have been linked to my account. They give me the numbers wich do not belong to me and never Have!! *****!! monies have been put on my account that do not belong to me!! I am then told to go and make an afadavit to say that they do not belong to me!! ( time out of work wich i have to explain to my Superiors begause of Vodacoms incompetence.) I phone back today to be told that I must 1st pay before they will reconnect my Line. My debit order only goess off at the end of the month. I am supposed to find the money before i get paid to pay them!!! because of there mismanagment of my account!!! Irecieved a upgrade in October last year and have had nothing but issues with Vodacom. It has been one thing after another. I spend my life on the phone to them and never get any results. I have to now go out of my way to go into a branch of Vodacom to resolve my bill. more time out of my work!! when will this end!! I will never Take another Vodacom contract in my life. I have to now phone back to see if the ecalations department will switch my lie back on that means i am going to have to spend anothe Hour on the phone.!!!! What a joke!! My cell Number is ********** 187 if anybody cares to follow up wich i doubt!! Ref Number: 1- ********** 263515. When i called back this morning nobody had a record of me even talikng to them yesterday. I have never delt with such an incompetant company!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
After the response above I have still not been contacted. Please cancel my contract with Vodacom with immedaite affect. I have tried calling your useless call centre all day today and have not had any joy!!! This is written request to cancel my contract.
After the response above I have still not been contacted. Please cancel my contract with Vodacom with immedaite affect. I have tried calling your useless call centre all day today and have not had any joy!!! This is written request to cancel my contract.
