Vodacom from one dept to another

On Saturday afternoon I placed an order for a new S7 edge. I was given multiple options which I said to agent Bongani that I would call back in 5 minuets once I had worked through he numbers which I did. I was bounced between retentions and Upgrades for about an hour between the Midrand call centre and another. <br> No one knew who Bongani was and retentions was not answering. Eventually Oscar in retentions answered and reluctantly assisted saying that it was Bongani's transaction. I processed the order and was told the phone would be delivered on Monday and that collecting the unit was not an option. As my phone taken along with my laptop in an armed ******* on Monday the 7th I explained the urgency of the new phone. This afternoon I received a call from retentions saying that was no stock of the phone and I need to phone upgrades to confirm when the cell will be available for dispatch. I did this only to be told the phone is available but not the wireless charger and I was again referred back to Retention's (Oscar) who has informed that he does not know why I was contacted. Why is Vodacom intent on making of the effects of the armed ******* even worse? I please need the cell urgently