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MZ
Manfred Z

1 reviews | Active since Apr 2023

04 Apr 2023, 07:45

Vodacom from *****ing data to *****ulent debit orders

Hi Vodacom, 1. It is impossible to talk to anyone when trying to call you. I tried for 2 hours and kept ending up with this useless Tobi thing. 2. You have ****** my data in the past on more than one occassion and made excuses, thinking everyone is an *********** and any explanation will fly - that was when I still managed to get an agent to call me. Now you have progressed to *****. 3 times now Vodacom has debited my bank account. I have NEVER had, nor do I have any contract with Vodacom - it's all prepaid for good reason (Vodacom is NOT a company to be trusted). I have never given Vodacom my bank details. So, please Vodacom STOP *****ING MY MONEY and time - I have to pay for the reversals! Your debit orders on my account are simply *****. Please call me and stop debited my account! Kind Regards M

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Replies (3)
Vodacom
Vodacom's reply04 Apr 2023, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
MZ
Manfred Z's update04 Apr 2023, 13:48
Reviewer Update
I have serious reservations about sending you my details after being de*****ed by you. Are you unable to call me and verify the *****ulent debit order? This is really a victimisation of the victim.
MZ
Manfred Z's update05 Apr 2023, 06:59
Reviewer Update
Hi Vodacom, Seeing you request sensitive information - did you do due diligence and did you request and receive the information so that you could create the *****ulent debit order? I somehow doubt the due diligence part. And whatever documents you might have would be forged I think. But Greed conquers all! How about sending me proof as you have requested? How can you expect to be trusted? And no-one called. You have my mobile number. Please explain why you cannot investigate unless you have the information you requested. As mentioned, I have no contracts, only prepaid.