Vodacom - From Giant to dwarf

<p>Extremely unsatisfactory service. No ability to innovate and solve errors. I had two packages due for upgrade they process the upgrade on the wrong number, no systems in place to rectify without having to reverse the upgrade. Takes them forever to do this while I'm being charged and they had the nerve to suggest it may not be processed when they sat on the request for ages. Eventually upgrade reversed now I experience intransparent and incorrect billing (device charges as extra, remaining benefits cancelled). Promises to call back but many days later I'm still awaiting feedback. In addition to that I purchased bundles they were never loaded and I'm being charged out of bundle rates. I call and I'm given different explanations. This is not my first unsatisfactorily experience with Vodacom relating to data. It's a recurring experience and I'm fed up and I question if you are an ethical business.</p>