Vodacom from best to worst service provider

I have been eligible to upgrade for over a year. In July this year I finally decided to do so. Only to get an email on 5 July 2021 stating my account has been handed over to legal for non-payment. I have never missed a payment with Vodacom in my life and I pay by way of a debit order.

When I recieved this email, I immediately paid the amount due. I checked my bank statement and saw the last debit order that went off was 1 June 2021. It did not go off on 1 July 2021, but I was never informed about this. It did not bounce, it was changed by Vodacom to "cash payment" without informing me. There is no way of me knowing this without informing me, which did not happen as already mentioned. I called the Contact Centre who informed me it was a mistake on Vodacom's side and that they did not debit my account (I also informed them that I received no notification that the debit order would stop etc.).

I went to the store a few times where I was assisted by a very kind and helpful store member, Nathen (whom I really want to commend for the fantastic service he gave me). They have now cleared my status but my credit rating with Vodacom is now garbage due to their fault and none of my own. I have been trying for 3 weeks to get this resolved with no luck. I write this in attempt to share my unhappiness with Vodacom as well as to say that should there be anything on my credit record due to this, I will launch an official complaint with the relevant authorities.

I have asked the call centre numerous times to let me know whether they have reported their fault to the credit bureau as a non-payment on my side, and they have confirmed that they have not. If this happens, I will absolutely lose it.

I am beyond frustrated with a service provider I always thought to be the best.