Vodacom from being awesome to now irresponsible and unprofessional.

I just received a call today that my lines are going to get cut due to owing r400 and something yet I been up.to date with my accounts. When I made my first complaint here simphiwe called n said a further investigation will be made before crediting my account so that I can continue paying the r600 a month as per agreement and Jeffrey to call n sort out my account. Today lebrano assisted n advised that dumelo from records department will investigate AGAIN what simphiwe basically did and clarify the misunderstandings and then call me back! Is this how us clients are going to be treated? On top of it due their lack of communication and alow response in resolving my issue from the month of June now my itc and credit profile is going to be affected!! I lost count of amount of times I had to log calls.