1 reviews | Active since Mar 2009
Vodacom from bad to worse
<p>1. I requisted an unrestricted APN on a sim card on 29/4 via <span id="spnR" cl***="rwRRO" title="***">***</span> (previously <font size="2" color="#000000" face="Tahoma">***) I received nothing but an automated respon<font color="#000000">se that it is receiving attention. <font color="#000000">Use to be less than two working days.</font></font><br /></font></p> <p> </p> <p><font size="2" color="#000000" face="Tahoma"><font color="#000000"><font color="#000000">2. <font color="#000000">According to</font> My Vodacom App <font color="#000000">/</font> webpage<font color="#000000"><font color="#000000"> I have already used 550MB of <font color="#000000">data. <font color="#000000">According to my phone I am on 300M<font color="#000000">B<font color="#000000"> from 01 May.</font></font></font></font></font></font></font></font></font></p> <p> </p> <p><font size="2" color="#000000" face="Tahoma"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000">3. I register numbers on the My Vodacom App<font color="#000000"> for use in <font color="#000000">tracking devices and specifically note that these devices CAN NOT RECEIVE SMS's<font color="#000000">. When I want to forward funds from one number to another I don't receive notifications on my primary phone<font color="#000000"> - it is sent via SMS <font color="#000000">to a <font color="#000000">SIM card I don't have access to.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p> </p> <p><font size="2" color="#000000" face="Tahoma"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000"><font color="#000000">Absolu<font color="#000000">tely shocking and unacceptable!</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer
Our records show that Customer Care assisted you with the activation of the service. In order to check usage, kindly retrieve usage on the Vodacom portal as this will indicate the actual usage recorded. You may use this to compare with your device results.
Please note that the feature(number do not receive sms) only relates to registration and password processes.
Regards
Roderique Lategan
Dear Customer
Our records show that Customer Care assisted you with the activation of the service. In order to check usage, kindly retrieve usage on the Vodacom portal as this will indicate the actual usage recorded. You may use this to compare with your device results.
Please note that the feature(number do not receive sms) only relates to registration and password processes.
Regards
Roderique Lategan
