Vodacom & Frogfoot Fibre *******ion

I had a month to month fibre contract with Vodacom. I cancelled it in 2020 August as I changed place of residence. They said they cant relocate my Fibre due to unavailability in my new area as Frogfoot was still busy with trenches and advised me to cancel.

I moved house and started staying in my new home by 01 August 2020, only to realize that they have been billing me since 2020 August, despite the fact that I nolonger was enjoying they services. Upon investigation it was clear that they failed to initiate the cancelation. Till today they still have not resolved the query and want me to pay a balance of more than R5000 for the entire period where I did not have their Fibre active. I find this ludicrous and opportunistic. They have taken this account to credit bureau despite them knowing that these services were inactive, they continued to bill me for unused services. Their departments take you from pillar to post and No One knows how to resolve issues from their consultants, technicians, account department, legal and managers. I have never seen such incompetence in my years of dealing with service providers.