JB
Jaco B
1 reviews | Active since Feb 2017
09 Apr 2021, 14:25
Vodacom freud
Vodacom allowed an upgrade to proceed even after I notified them not to. My account is debited. Bit i did not do upgrade. Consultants at call center do not assit. When askwd to speak to manager put on hold til line goes down. Or they promise a manager is bussy and wil phone back. This does not happen. But they debit your bank account. This is *****.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 18:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2021, 18:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Apr 2021, 13:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2021, 13:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,