NM
Nombali M

1 reviews | Active since Jul 2012

30 Oct 2017, 15:11

Vodacom Free Messaging online service

It's been over 3 months now and Vodacom's Free Messaging option has been out of order with the following error message "unfortunately we are having technical issues and are working to resolve these as soon as possible. Please try again later." What a convenient and lazy excuse. I doubt your technicians are that slow. Either you fix the thing or remove it from your options if you decide to discontinue it. Enough with the vague excuses.

0
Replies (2)
Vodacom
Vodacom's reply30 Oct 2017, 15:19
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Nov 2017, 11:13
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS