1 reviews | Active since May 2016

08 Sept 2023, 13:40

Vodacom "free data bundle" impossible to cancel

In February I "upgraded" "my daughter's cell package to a cheaper one as we had finished paying for her handset.

In the process we were given a 3-month "promotional data bundle" we had to cancel after the first 3 months were over.

I have tried since then to do this, and have had this "done" in-store as well as via various call centre operators on at least 3 occasions.

However, every month the charge is back on my statement again - it is costing me R200 per month and it IMPOSSIBLE to remove from my account!!!!

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2023, 14:14
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team