Vodacom **********ly Upgrading Customers

Im absolutely disgusted in Vodacom. We cancelled our contract in time last year. The person that was supposed to cancel it, didnt. He decided it was best to upgrade us. So in December we got a bill that was double was we paid when we had the contract. We called and they advised it was now cancelled. Then at the end of January we got another deduction. We once again called and they advised it was again cancelled. I asked to speak to the Customer Service department to get a refund. They took our details and said they would get back in touch with us in 48 hours as they needed to investigate. No one got back to us. I then wrote a complaint on Hello Peter. Someone eventually emailed us and asked the details and we gave them the details and we are yet to hear anything. We checked our account and another deduction was made. This is absolutely disgusting. Its **********. I said if this wasnt taken care of I would be taking it further and I will be.