Vodacom **********ly upgraded my data contract

Vodacom: on the 12 February 2015 I found Vodacom has upgraded my data contract to another package without my knowledge and the phone for the upgrade has been delivered on the 30/01/15 to some place in Jozi. I didn't even know at the time my contract was due for the upgrade so it must have been an inside job from Vodacom to **********ly upgrade and bill it on me. my bill went from R199 to R758 monthly.<br> <br> I called Vodacom to tell them I didn't upgrade and sent the required documents to prove this. Ever since that time I have been calling the call centre. every time I am told someone will call me from investigation department but that has never happened. do date I have called Vodacom more then 20 times and I have been promised feedback but nothing ever materialize. The call centre never allows me to talk to who ever is investigating and claim them will give them a message to contact me but that never happens. I feel Vodacom is not seriously about service and are completely in cohorts with their ******* staff who **********ly deliver phone to ******* who sell them. I will never use \Vodacroos"again because by not giving feedback it's clear they don't care about my situation."""