Vodacom **********ly took out insurance for my IPhone XS

It has been a never ending headache with Vodacom and I am taking this up with the short term insurance Ombudsman

Please see my previous reviews.

https://www.hellopeter.com/vodacom/reviews/incorrect-advice-by-vodacom-insurance-***

https://www.hellopeter.com/vodacom/reviews/i-reported-vodacom-insurance-to-the-ombuds-vodacom-is-useless-***

I took my IPhone X in for repairs in late 2018 it took Vodacom 5 whole months to sort out the claim , Vodacom decided to replace the handset and kept on charging me for the insurance for a phone I did not have , I called Vodacom insurance numerous times to cancel the insurance and even though I got confirmation to my surprise it was never cancelled , I recently queried my Vodacom account and why it was so high and to my surprise insurance was taken out for number *** without my consent I asked Vodacom to send a copy of the agreement and the signature and handwriting is not mine at all and I urge you to compare this with the copies of all my other contracts on your system , I reversed my payments at the bank this month as this is ***** , I don’t trust Vodacom at all can’t wait settle all that nonsense but first I want this insurance cancelled and all my money refunded for the insurance since claims stage , I will log a complaint at the ombudsman As this is not treating a client fairly .