Vodacom **********ly over bills for data

For the last 24 months I have been using on average 2-3 GB of data per month (using waze, googling and downloading emails). 1. Whilst travelling from Gauteng to Cape Town early November, however, my available data suddenly depleted (within less than an hour the balance reduced by appr. 2GB). 2. Whilst back in Gauteng, I used the predictable 500Mb over the following fortnight. 3. When returning to Cape Town late November for the 2nd time that month, my data usage suddenly shot up by another 2GB within two hours of arriving in Cape Town and without my using it for anything other than downloading the usual amount of emails.

The cost of the out of bundle data usage is not only prohibitively high at > R1200 , but I find it very suspicious that the data usage increases dramatically only when I am in Cape Town (without anything that would justify such sudden and high data consumption).

I have spent 2 hours with 4 different call centre agents, requesting an analysis/audit of my data usage for the days of 4-6th Nov and 29-31 Nov and an explanation as to why my data only depletes when in Cape Town. Ref No: S4 O196C CT1D

I have not received anything from the data technical team and incidentally this month I have not received the monthly itemised bill (although I pay for this too).

Unless Vodacom can explain the R1200 out of bundle data charge, I must assume that Vodacom is **********ly billing this.