BS
Ben S

1 reviews | Active since Mar 2009

23 Feb 2022, 13:24

Vodacom **********ly opening contracts against people

My domestic dropped and broke her phone and I thought it a good idea for her to apply for one of those Vodacom RED plans which seemed to be a good deal. Due to poor administration on Vodacom's behalf the application was not successful and instead we purchased a phone cash + pay as you go. That was late last year.

...then suddenly this week there is a new vetting done against her name + a phone delivered to a complete stranger without her consent or knowledge.

I reported the ******* vetting to Vodacom customer care with no response.

This now becomes my problem to help those who are abused by the big corporates.

0
Replies (2)
Vodacom
Vodacom's reply23 Feb 2022, 14:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
BS
Ben S's update24 Feb 2022, 09:16
Reviewer Update
thank you