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Norman I

1 reviews | Active since Mar 2023

01 Mar 2023, 09:05

VODACOM **********LY OPENED A CONTRACT IN MY NAME WITHOUT MY CONSENT

VODACOM **********LY OPENED UP A CONTRACT IN MY NAME WITHOUT MY CONSENT AND KNOWLEDGE THERE OF!!!!

I HAVE BEEN BATTLING FOR 3 MONTHS WITH VODACOM IN VINCENT PARK BASED IN EAST LONDON TO CANCEL THIS CONTRACT THAT HAS BEEN **********LY BEEN TAKEN OUT IN MY NAME.

ANOTHER DEBIT ORDER OF R700 WAS DEDUCTED TODAY, 01.03.2023!!!!!

VODACOM REFUSES TO INVESTIGATE THE MATTER!!! THEY DONT WANT TO DISCLOSE WHERE THEY OBTAINED MY PERSONAL INFORMATION FROM!!! VODACOM ARE *******!!! THEY REFUSE TO HELP ME!!!!!

0
Replies (3)
Vodacom
Vodacom's reply01 Mar 2023, 09:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
NI
Norman I's update01 Mar 2023, 10:43
Reviewer Update
cancel this unauthorised contract. who told you to open up a contract in my name and who told you to deduct money from my bank account for this contract phone?????

Vodacom
Vodacom's reply01 Mar 2023, 11:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team