Vodacom **********ly Extending Contracts for 24 Months!

There is a new thing going on at Vodacom, when you try to cancel or find out the date you could cancel your contracts (when your contract is close to the end), The consultants advise you that there is a new thing where you can just migrate to a lower package as a month to month and then once your contract is up you can cancel with no catches. I was told this and thankfully all calls are recorded, they **********ly upgraded my account for 24 months. I have never agreed to an upgrade for 24 Months, the consultant possibly did this for commission as they also loaded a bunch of other costs I NEVER agreed to, however this is ***** as I never agreed to any 24 month contract or any other costs. I would like Vodacom to immediately rectify this as I want to cancel my contracts at the end of the term and take the persons responsible to task, unless this is a greater ploy from Vodacom to tie customers in without their knowledge. There are about 5 numbers they did this to! I did log a call and a brilliant guy advised that what was done is *****/incorrect and advised he would take it up to to his manager, so this guy needs to be commended.