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Duncan M
1 reviews | Active since Jun 2012
01 Oct 2019, 10:07
VODACOM **********LY DEDUCTING MONEY FROM MY ACCOUNT
In August, Vodacom deducted monies from my account for a contract I had allegedly taken out, to the amount of R328. I had my bank reverse the order and informed Vodacom that I have never had an account with them. They confirmed it was ********** but have so far refused or failed to send me the application which was used to open the account.
Today, they have deducted over R1000 from my account. Once again, I have never had an account with Vodacom and they are now clearly the ones **********ly placing debit orders on my account whilst knowing full well the shouldnt.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Oct 2019, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Duncan M's updateReviewer Update
03 Oct 2019, 10:3048 hours later and STILL NOTHING from Vodacom
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Duncan M's update03 Oct 2019, 10:30
Reviewer Update
48 hours later and STILL NOTHING from Vodacom
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Duncan M's updateReviewer Update
05 Oct 2019, 14:034 days later and still silence from Vodacom. Guess its time to lodge a ******** complaint against them as they are clearly not wanting to provide the alleged application.
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Duncan M's update05 Oct 2019, 14:03
Reviewer Update
4 days later and still silence from Vodacom. Guess its time to lodge a ******** complaint against them as they are clearly not wanting to provide the alleged application.
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Duncan M's updateReviewer Update
21 Oct 2019, 08:01Yes, but why are you refusing to send me the ********** and FICA'd documents used to apply at your store? I want them to open up a case against whoever did it and the fact Vodacom is refusing is making me think that Vodacom itself is the guilty party.
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Duncan M's update21 Oct 2019, 08:01
Reviewer Update
Yes, but why are you refusing to send me the ********** and FICA'd documents used to apply at your store? I want them to open up a case against whoever did it and the fact Vodacom is refusing is making me think that Vodacom itself is the guilty party.