1 reviews | Active since Jun 2014
Vodacom **********ly debits wrong account then my account goes into arrears!!!!!!!
Ive been a Vodacom client for many years. Last year I changed banks. All my debit orders went through every month then this year July they started debiting my OLD account that has been closed for over two years!! I DID NOT GIVE ANYONE PERMISSION. I sent proof to their legal department that my debit orders have been going through on my NEW account before VODACOM CHANGED MY DETAILS without my permission - IT IS *****!!!!! I DID NOT CHNAGE MY BANKING DETAILS!!!!! NO one at Vodacom is taking responsibility for wrongdoing. I have spoken to MANY people at VODACOM and everyone has a different response. I WANT TO CANCEL MY ACCOUNT!!!!!!!!!!! VOADACOM is ***********!!!!! I went to a KIOSK where they said I can cancel the contract as its on a month to month basis after the status of this account has changed. I phoned yesterday and again it must change before I can cancel. TODAY the story changes!!! VODACOM is a thieving company that *****s peoples money and that makes changes to accounts without the clients authority!!!!!!!!!!!!!!!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ena,
Thank you for your patience.
I've responded to you via email.
I do apologise for any inconvenience caused.
Regards,
UW
Dear Ena,
Thank you for your patience.
I've responded to you via email.
I do apologise for any inconvenience caused.
Regards,
UW
