ES
Ena S

1 reviews | Active since Jun 2014

10 Dec 2017, 10:23

Vodacom **********ly debits wrong account then my account goes into arrears!!!!!!!

Ive been a Vodacom client for many years. Last year I changed banks. All my debit orders went through every month then this year July they started debiting my OLD account that has been closed for over two years!! I DID NOT GIVE ANYONE PERMISSION. I sent proof to their legal department that my debit orders have been going through on my NEW account before VODACOM CHANGED MY DETAILS without my permission - IT IS *****!!!!! I DID NOT CHNAGE MY BANKING DETAILS!!!!! NO one at Vodacom is taking responsibility for wrongdoing. I have spoken to MANY people at VODACOM and everyone has a different response. I WANT TO CANCEL MY ACCOUNT!!!!!!!!!!! VOADACOM is ***********!!!!! I went to a KIOSK where they said I can cancel the contract as its on a month to month basis after the status of this account has changed. I phoned yesterday and again it must change before I can cancel. TODAY the story changes!!! VODACOM is a thieving company that *****s peoples money and that makes changes to accounts without the clients authority!!!!!!!!!!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply10 Dec 2017, 12:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Dec 2017, 12:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2017, 13:41
Official

Dear Ena,

Thank you for your patience.

I've responded to you via email.

I do apologise for any inconvenience caused.

Regards,

UW