PK
Portia K
1 reviews | Active since Feb 2020
10 Nov 2022, 07:17
Vodacom **********ly contract!
I took out a contract on the 1st November 22 for an iPhone 11 at R399 per month. After completing application, was sent a message that it's out of stock, I then received a debit mandate of R1330 which came a shock because the deal is R399 and added fees were NEVER discussed. I kept calling to get clarity but cudnt get through. Now they BLOCKED me from calling Customer service. I have sent a request to cancel this contract as it's out of my AFFORDABILITY, but no 1 is helping. I am frustrated, I never agreed to this
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Replies (1)Vodacom's replyOfficial
10 Nov 2022, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2022, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
