PK
Portia K

1 reviews | Active since Feb 2020

10 Nov 2022, 07:17

Vodacom **********ly contract!

I took out a contract on the 1st November 22 for an iPhone 11 at R399 per month. After completing application, was sent a message that it's out of stock, I then received a debit mandate of R1330 which came a shock because the deal is R399 and added fees were NEVER discussed. I kept calling to get clarity but cudnt get through. Now they BLOCKED me from calling Customer service. I have sent a request to cancel this contract as it's out of my AFFORDABILITY, but no 1 is helping. I am frustrated, I never agreed to this

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2022, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team