Vodacom **********ly charging me R10 a day for "p-squarem-hooked-c-01"

Hi - Since early February 2018 Vodacom has been charging me monthly on my bill for a subscription service from VLive (VodafoneL p-squarem-hooked-c-01) I did not subscribe to this service and have also seen similar posts on hello-peter with the same complaint where users are being charged for something they did not opt in for. I phoned customer services and was told that they wont prove that I subscribed to the service and therefore will not refund me. This is absurd. How can you charge me for something but don't want to prove that I actually subscribed for this? I have logged a service request at Vodacom which was escalated... It seems doing the right thing and keeping a loyal client happy is not a priority.