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Dino M
1 reviews | Active since Oct 2010
13 Oct 2020, 08:30
Vodacom **********ly charge on a cancelled account over 1 year
Vodacom services cancelled over a year ago, and this month i received a bill for data charges!!! Called Vodacom case number ***. This morning received sms case closed. Called to enquire, pushed from customer care (Prudence) to billing (Surprise) then back to customer care (Djeng) and then repeat my security questions, nobody can assist!!! STRANGE!!!!
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Replies (4)
Vodacom's replyOfficial
13 Oct 2020, 08:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2020, 08:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DM
Dino M's updateReviewer Update
13 Oct 2020, 16:37I am still waiting for someone to call me. Why do you lie on a public platform?????
DM
Dino M's update13 Oct 2020, 16:37
Reviewer Update
I am still waiting for someone to call me. Why do you lie on a public platform?????
DM
Dino M's updateReviewer Update
14 Oct 2020, 14:36still waiting
DM
Dino M's update14 Oct 2020, 14:36
Reviewer Update
still waiting
DM
Dino M's updateReviewer Update
19 Oct 2020, 17:20Discussion with who??? Why do u lie????
DM
Dino M's update19 Oct 2020, 17:20
Reviewer Update
Discussion with who??? Why do u lie????