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Hansie Janse van Vuuren

1 reviews | Active since Jan 2018

22 Jan 2018, 07:33

Vodacom **********ly Adding Contracts

Vodacom is using a service provider in Durban who contacted me to upgrade my contract. We did an agreement on 30Gig package. I received only 10 gig plus they went so far as to add products which was not requested, just to push the price up. And then I find out that the contract which they sold was not even used anymore. I phoned Vodacom, requested the contract to be cancelled. Still not done. I phoned the company in Durban, very rude customer service guy, speaking to other people in the office while I am discussing the issue. The investigator phoned me back to confirm that they stuffed up. I requested again that the contract be cancelled. They would have confirmed with me the same day. Still no word from them and it is a week later. I am now considering going to the SAPS to open a case of *****.

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Replies (2)
Vodacom
Vodacom's reply22 Jan 2018, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

HJvV
Hansie Janse van Vuuren's update29 Apr 2018, 20:00
Reviewer Update
It is 3 months later and this issue is still not resolved. Vodacom you are blatant lairs. This contract was not cancelled. The devices was returned and currently you are charging me for these items not in my possession and not being used, this is not fair business practice. You obviously do not know the Consumer Act. How much publicity do you want on this case? Firstly, you delivered the wrong products as agreed to, then you are delaying the process way beyond the 15 days after notice of cancellation, allowed by the Consumer Act, without any refund and then you publishing false information on a public platform. I do recommend that you fix this problem immediately by cancelling the contract with immediate effect, refunding all amounts paid, with interest before my patience runs out.