JW
James W
1 reviews | Active since Oct 2019
01 Sept 2022, 09:53
Vodacom ********** "upgrade offers"
For over 8 months I've been battling to cancel an "upgrade at no extra cost" to my cell phone contract which has ended up costing me R435 per month extra and despite numerous calls and emails I'm still trying to get it cancelled and refunded. The customer services replayed the recording of the "upgrade offer" and agreed that it was misleading. I have called at least 30 times and sent almost as many emails. I'm concerned if I have to call them again I will have a stroke as each call goes on for at least an hour and I get terribly worked up over this ridiculous issue.
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Replies (2)
Vodacom's replyOfficial
01 Sept 2022, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
James W's updateReviewer Update
17 Jan 2023, 09:31Dear Vodacom
I regret to inform you that despite numerous additional calls and e-mails this issue remains unresolved and I am still being billed R236 monthly for one of the devices. This saga has been ongoing for over a year now.
I regret to inform you that despite numerous additional calls and e-mails this issue remains unresolved and I am still being billed R236 monthly for one of the devices. This saga has been ongoing for over a year now.
JW
James W's update17 Jan 2023, 09:31
Reviewer Update
Dear Vodacom
I regret to inform you that despite numerous additional calls and e-mails this issue remains unresolved and I am still being billed R236 monthly for one of the devices. This saga has been ongoing for over a year now.
I regret to inform you that despite numerous additional calls and e-mails this issue remains unresolved and I am still being billed R236 monthly for one of the devices. This saga has been ongoing for over a year now.